Refund policy

Returns

  • If you are not fully satisfied with your order, drop us an email at support@bovem.co with the subject: "Returns Order No. #BOVEM", where BOVEM is your order number and tell us about your experience. We'll be more than happy to assist you.

  • We value customer loyalty and will make sure we do whatever we can to make your experience a great one.

  • In the event that you’re not satisfied with our products or if you change your mind within 30 days of you receiving your order, we’ll refund your order in full.

  • You will be responsible for the costs of returning the product back to us (we recommend providing a tracking code).

  • Please allow for anywhere from 7-10 business days for your return request to be processed after we receive your item.

  • BOVEM reserves all rights to amend the refund policy, limit or decline refunds, order changes and cancellations.

I. The BOVEM Limited Warranty.

  • BOVEM warrants each product free from defects for a period of one (1) year from purchase under normal conditions and maintained according to the requirements outlined in the User Guide provided.

  • If your product arrives damaged or defective, email us at warranty@bovem.co with the subject: "Warranty Order No. #BOVEM", where BOVEM is your order number to exercise your warranty coverage. You must send us your order number, along with a photo (or video if required) of the associated damage. Once we receive your message we'll contact you with instructions.

  • In the unlikely event that your product arrives damaged or defective, send the original product back to BOVEM (we recommend providing a tracking code) for our evaluation. If the product is replaced. The reshipment cost of the replacement product under this warranty will be paid by BOVEM.

  • If a replacement product is issued by BOVEM, the coverage under this Limited Warranty shall continue for six months following buyer’s receipt date of the replacement, or the remainder of the original warranty period, whichever is greater.

II. Warranty Exclusions and Policies.

This Limited Warranty does not apply to defects or failures caused by (1) normal wear and tear; (2) accidents; (3) misuse (including failure to follow or to maintain the product in accordance with the Products' Instruction Manual); (4) neglect; (5) disassembly; (6) alterations; (7) servicing other than by BOVEM authorised technicians; (8) external causes such as but not limited to, water damage, exposure to sharp objects, exposure to excessive force, anomalies in the electrical current supplied to the product and thermal or environmental conditions, or (9) other circumstance beyond BOVEM’s control.

  1. This Limited Warranty does not cover any charges for labour, downtime, or any other similar damages resulting from improper functioning of the products.

  2. This Limited Warranty does not guarantee that use of the BOVEM will be uninterrupted or error-free.

  3. This Limited Warranty does not cover the use of any parts not in accordance with the Products' Instruction Manual or use of parts and adapters other than those produced or recommended by BOVEM.

  4. This Limited Warranty does not cover damage due to mishandling in transit.

  5. To the maximum extent permitted by law, BOVEM disclaims all liability for special, incidental and consequential damages (including lost profits), arising out of the sale or use of the product.

  6. This Limited Warranty is only valid and enforceable in locations where BOVEM is sold and will apply only if a product is purchased from BOVEM or its authorised resellers/distributors.

  7. This Limited Warranty applies to the original buyer of the product and to the original product only and is not transferable.

  8. All returned products and/or parts for which the buyer has received a replacement will become the property of BOVEM.

  9. Original order shipping fees are non-refundable. This Limited Warranty replaces all other warranties, express or implied, with respect to the products or any related parts, including the implied warranties of merchantability and fitness for a particular purpose. This Limited Warranty provides you with specific legal rights, and you may have other legal rights that vary from state to state.

III. Customer Support

Please address any questions to our Customer Support staff for clarification: Email us at support@bovem.co with the subject: "Order No. #BOVEM", where BOVEM is your order number.

IV. Disclaimer And Limitation Of Liability

This warranty is the complete and exclusive warranty agreement for the product between BOVEM and you. BOVEM hereby disclaims, to the fullest extent allowed under applicable law, all other representations and warranties, expressed or implied, regarding the product (including software) and materials provided herein or otherwise made available to you, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. The duration of any implied warranty that is not effectively disclaimed will be limited to ninety (90) days. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

You are solely responsible for all damage and liability arising out of the use of the products and services purchased, except damage and liability resulting from BOVEM’s negligence or a defect in the item. BOVEM’s sole and exclusive maximum liability to you in connection with any claim that relates to any products or services that you purchase from BOVEM shall not, in any event, exceed the total amounts paid for the products or services that are the subject of the claim. In no event (except as otherwise required by applicable law) shall BOVEM or its affiliates, suppliers, distributors, or vendors be liable for any special, incidental, direct, indirect, consequential, punitive or any other damages of any kind arising from the use of the products or services, even if the purchaser has been advised or otherwise knows of the possibility of such damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

The provisions herein that limit liability, disclaim warranties or exclude consequential damages or other damages or remedies are essential terms of these terms of use that are fundamental to the parties’ understanding regarding allocation of risk. Accordingly, those provisions will be independent of any other provisions and will be enforced regardless of any breach or other occurrence relating to this warranty or any product or service purchased or rented by you, even under circumstances that cause any exclusive remedy under these terms of use to fail of its essential purpose.